FREQUENTLY ASKED QUESTIONS
What is the return policy?
We offer a 30-day return window from the date of delivery. To be eligible, items must be returned in their original condition—unused, and with all accompanying packaging and accessories.
For full details on eligibility, exclusions, and the return process, we recommend reviewing our Returns Policy prior to purchase.
When will I get my order?
Orders are processed within 12 hours of being placed and are dispatched within 1–5 business days.
Shipping times vary depending on the delivery option selected at checkout. Once your order has been dispatched, tracking details will be provided via email.
Will I receive tracking information?
Yes. Once your order has been dispatched, tracking details will be sent via email, allowing you to follow your delivery through to arrival.
MUST READ - What does 'UA Approved' mean?
UA Approved stands for Unauthorized Authentic — items manufactured in the same ateliers, using the same golds, gemstones and settings as the retail versions sold in brand boutiques.
They are the same physical product, produced to the same specification, without the brand's retail premium attached. The only difference is the price.
How does the quality compare to what's sold in boutiques?
The quality is uncompromising — the same attention to detail, premium materials and refined craftsmanship you'd expect from the world's most iconic headwear houses. From the finish of the metal to the setting of every stone, each piece is selected to deliver a luxury experience without the traditional retail markup.
Why are prices so much lower than retail?
Retail luxury prices include an average 10–20× markup over manufacturing cost. That markup covers boutique rent, global marketing budgets, brand licensing fees, and multiple layers of distribution intermediaries.
Marcelia sources directly from the ateliers — removing every layer of overhead. You pay for what the object actually costs to make, not what it costs to maintain a brand's global retail infrastructure.
Do items come with original packaging and accessories?
Yes. Every Marcelia order is presented with the same premium attention to detail expected from a luxury headwear house. Your piece arrives beautifully packaged, making the unboxing feel refined, elevated and gift-worthy from the moment it arrives.
Is my payment secure?
All transactions are processed through SSL-encrypted, PCI-compliant payment gateways. We accept all major credit and debit cards, as well as PayPal and other secure payment methods at checkout.
Your financial details are never stored on our servers. Every transaction is handled by your chosen payment provider under their full security protocols.
Do you ship worldwide?
Yes — we ship to most countries worldwide. Orders are dispatched within 1–5 business days and tracked from the moment they leave our facility.
Shipping costs and estimated delivery times are calculated at checkout based on your location. For high-value orders, discreet packaging and signature-on-delivery are applied as standard.
